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Terms & Conditions

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included in the price shown under the product.

For Non European Union Countries the Tax is taken off at the checkout , so in actual fact ,you will pay less than the amount shown under the product.

Credit Card Security

All credit card numbers are encrypted when the order is placed using 128 bit encryption, via a secure server which provides the Golden padlock symbol, so you can be confident your card details are safe.

Guarantee

All clothing / equipment are guaranteed against manufacturers defects for a period of 90 days from date of purchase, subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered.All skates are guaranteed against manufacturers defects for a period of 90 days from date of purchase( this does not include wheels and bearings or other ware and tear parts such as sole plates), subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered

Scooter Warranty

Scootering is an extreme sport and riders are constantly trying to develop their skill level. Unfortunately due to this the products will get damaged due to normal use, crashes or bails from tricks in skate parks and on the street as new and more advanced tricks are learnt and practised.

It is also the reason why we have different scooters offering different specifications for different intended uses, be it beginner, intermediate or advanced riders. Most scooter companies provide a warranty against manufacturer's defects for up to 90 days (JD Bug offer a 30 day warranty) from the point of purchase and for the original owner only.

It does not cover wheels, bearings, headset bearings, flex brakes, grip tape, axles, chips, scratches, chunking, flat spots, bending, snapping, cracking or damage of parts that are a result of any normal use or if the product has been modified.

If a problem appears on the scooter within this 90 day period on a part not mentioned above, replacement parts if necessary will be sent, we will not offer any cash refunds or a new scooter, as all parts are replaceable.

To qualify under warranty, you must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part and an image of your complete scooter. In addition to this the product must have been maintained properly and not have been modified in anyway.

The act of scootering is an extreme sport and puts the user in danger of serious injury, we recommend that you use the correct protection and keep your scooter well maintained by doing regular checks on all parts.

We ask you to recognise the aggressive nature of the sport and that failure can occur regardless of wether it is through manufacturers defect or through normal use, abuse, misuse or even as a result of a crash.

Sticks, Shafts, Blades

Due to the nature of the sport, these items are not guaranteed and can last minutes, weeks or months. An unbreakable stick, shaft and blade would not be allowed within the rules of the various sports.

Skateboarding Equipment

Skateboard decks and Trucks are not guaranteed due to the extreme nature of the sport.

Skate wheels, bearings and aggressive frames are wear and tear items, and as such are not guaranteed.