Why should I shop with you?
Established in 1988, we have over 25 years experience in this field and have many staff involved in all the areas we sell. We always offer the best possible prices on a huge range of products, Many delivery options to suit your needs and a fast turnaround on orders. We also have a loyalty point system that rewards our repeat customers.
How do I become a member?
It is very simple, during the checkout stage you will be asked if you would like to become a member. The benefits of becoming a member are:
- Easy re-ordering as all your address details are stored in your account.
- Loyalty point system which allows you to earn point on every order, these points then can be redeemed on future orders to get money off.
- Easy and simple way to check the status of your order.
- Ability to save items to your wishlist so you can purchase at a later date.
How do I use a Coupon Code/Gift Voucher?
It is very simple, all information is found here.
How do the loyalty points work?
All information about loyalty points can be seen here.
What are your delivery times/prices?
Everything you need to know about our delivery times and prices can be seen here.
I have a voucher code/coupon code, how do I use it?
It's very simple, when you go to your basket there is an area under the products titled "Apply Voucher Code". Simply enter the code into the box, press the "Apply" button and you will see the voucher code/coupon code automatically updates your basket. From there you just finish your sale as normal.
Where is my order?
To check the status of your order please login into your account. Please bear in mind that we do not ship on weekends. We mark orders as shipped once collected by the courier, this could mean your order will still be marked as "pending" until late afternoon. If you need an immediate update on your order please feel free to give us a call on 02920 499688.
I placed an order but have had no email confirmation, has my order gone through?
Our system is setup so that you should receive an email confirmation as soon as we have received your order. Sometimes this email may end up in your junk folder due to different email providers. Please check your junk folder and if still not there give us a call to confirm if we have received your order.
How do I track my order?
When you place an order with us we ask for both email address and mobile phone number. If you have supplied both of these you should get both an email and text message from our couriers on the day of delivery. If you have only supplied an email address you will have only received an email. You will get email updates from our courier once an order is despatched. If you selected royal mail as your shipping option then there will be no tracking. For international deliveries please send us an email including your order number so we can find your order
How do I return/exchange my order?
Everything you need to know about returns and exchanges can be found here.
I have recieved the wrong item, how do I get it exchanged?
Firstly, we are very sorry you have received the wrong item. The quickest way to resolve this would be to give us a call on 02920 499688. Please have your order number so we can quickly find your order and get the problem sorted as soon as possible for you.
My product has broken, what can I do?
In these situations we always require an image of the fault. This is because our suppliers need to see the issue and see if it is covered by warranty as every product has a different warranty. Please email us images of the fault, any other details regarding the issue and also your order number so we can find your order.
I want to buy this product but want to change some parts on it, what do I do?
The easiest way to do this is drop us an email we will then do our best to see if we can provide what you are after. Please provide as much information as possible in the email.