About Us Proline Skates are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at prolineskates [at] yahoo [dot] co [dot] uk Our Contact details: INTERNET SALES ------------------------------- Proline Skates Unit A4 Southpoint Industrial Park Foreshore Road Cardiff CF10 4SP United Kingdom TEL. 02920 026578 /02920 499688 OUR NORMAL BUSINESS HOURS Monday -Friday 9.30am - 5.00pm (CLOSED GOOD FRIDAY AND BANK HOLIDAY MONDAY) Saturday -CLOSED Sunday-CLOSED We are closed on Bank Holiday Mondays SHOP ADDRESS ----------------------------- Proline Skates 15-17 Wyndham Arcade Cardiff CF10 1FH United Kingdom TEL. 02920 373247 OUR NORMAL SHOP BUSINESS HOURS Monday - CLOSED Tuesday - 10am - 5.50pm Wednesday -10am - 5.30pm Thursday -10am - 5.30pm Friday -10am - 5.30pm Saturday -10am - 5.30pm Sunday - CLOSED School Holidays - Open Monday to Saturday We are closed on Bank Holidays

Making A Purchase All prices are in GB Pounds and we accept payment by, PayPal MasterCard Visa Delta Switch Maestro Solo Electron Jcb Bank Transfer Cheques (in GB Pounds) UK postal orders PLEASE MAKE CHEQUES PAYABLE to "PROLINE INTERNET LTD" If paying by cheque, goods will be dispatched once the cheque has cleared.Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Our prices are displayed in £'s and Euro's , but you will always be charged in UK Pounds Sterling, the actual Euro price you pay depends on the Banks exchange rate on that particular day. So please use our prices as a rough guide only ,on the Euro Price shown. PRICE MATCH - If you've seen any product Cheaper and IN STOCK on any UK website, let us know and provided its economicly viable we'll try to match or beat the TOTAL PRICE INCLUDING THE DELIVERY COSTS (Charged by the competitor).IN THE "PRICE MATCH / DELIVERY NOTES" BOX AT THE CHECKOUT STAGE. Just enter the words " Please Price match (*competitors website name/URL Address) who charge £---- plus £----for postage " Once we have checked this information, we will alter your payment to the appropraite amount. (please note this does not include similar items for sale on Ebay)

Choose your Shipping Method and Enter any price match details DELIVERY Delivery charges are based on weight , but as a rough guide ,an average pair of skates sent on Standard Courier Delivery Starts at just £3.04 plus vat for mainland UK (Excludes IV , PA & KW Postcodes). Faster services are available at extra cost. The entire range of Postal services and prices for your order, can be found in the drop down menu just below the section where you fill in your name and address. you can choose the postage you'd like to pay before you enter any credit card details. Next Day Delivery ,on in stock items from just £4.30 plus vat.(On in stock items, where the order is placed by 3.00pm) If you select Next working day on an order placed on Friday before 3pm, then the parcel would be delivered on Monday (excluding Bank Holidays) as all Courier companies do not regard a Saturday as a normal working day. We do offer a SATURDAY DELIVERY Option at the checkout. For some parts of NORTHERN SCOTLAND a Next day delivery may not arrive at the depot until late morning in which case, the delivery will take place the following day. (As the vans tend to leave the depots early in the morning) Other items may be more or less dependant on weight. To calculate charges , add the items to the cart , then proceed to the checkout , enter your details and select from a choice of postage rates. FREE DELIVERY ON ORDERS OVER £75 DOES NOT APPLY TO INTERNATIONAL ORDERS, OR OFFSHORE ISLANDS OR NORTHERN IRELAND ADDRESSES. * Orders over £75 for MAINLAND UK addresses are sent free of charge . .Orders under £75 are charged according to the items weight and sent the least expensive but safe way, we can . For NORTHERN IRELAND, please select Northern Ireland from the countries list (rather than UK ), as have their own shipping bands , seperate from the rest of the UK Mainland. For the SCOTTISH HIGHLANDS (i.e postcodes IV , PA & KW ) please select SCOTTISH HIGHLANDS (rather than UK ), as have their own shipping bands , seperate from the rest of the UK Mainland. For THE CHANNEL ISLANDS (including the Isle of Man) please select them from the countries list , as they have their own shipping bands , seperate from the rest of the UK Mainland. NO VAT is charged on Channel Islands orders if you select them as your destination. If we have the item you have ordered in stock then delivery should take no more than the period you selected for your delivery .Items out of stock may take 2-5 working days, provided they are in stock with our suppliers. If they are unobtainable we will let you know via email, of the time you can expect to wait, should you wish to cancel the order, we will do so. If there is a specific date you need the item by , please write "required by " and the date in the special delivery instructions box at the checkout. We will do our best to get it there asap. Parcels are delivered by DHL Express Parcel Couriers - someone must sign for the order or your parcel will taken back to your local depot. If you are out at the time of delivery,the driver will usually leave a card and call the following day . If your out again the driver will leave a card asking you to contact them to arrange an alternative delivery time.Parcels can arrive any time upto about 7.30pm, but usually arrive before 3pm. (Should you require AM delivery an additional charge will be made). For International orders Items under 2kg are normally sent via Royal Mail. We reserve the right to change the shipping method to a faster service than that chosen.Prolineskates will not be able to refund postage costs unless we have made a mistake on your order. *Large Parcels over 2 kilos such as skates or Backpacks, sent to postcodes D (£10) and ZE (£20 SURCHARGE) will incur an additional delivery surcharge as shown. INTERNATIONAL ORDERS PLEASE NOTE WE CAN ONLY DELIVER TO THE BILLING ADDRESS OF THE CARD USED TO PAY FOR THE ORDER. For Non European Union Countries the Tax is taken off at the checkout , so in actual fact ,you will pay less than the amount shown under the product. As every shipments cost is dependant on the weight of the items, costs vary .Please add your items to the cart and proceed to the checkout where it will tell you the cost of shipping for your order before you enter any payment details. Expected Delivery times (Quoted In working days) for International Orders sent via Courier Delivery (items over 2Kg such as skates) AUSTRALIA 4-8 AUSTRIA 3-5 BELGIUM 2-3 BULGARIA 5-8 CANADA 3-6 CROATIA 5-8 CZECH REPUBLIC 4-6 DENMARK 3-5 ESTONIA 4-7 FINLAND 4-6 FRANCE 2-3 GERMANY 2-3 GREECE 5-8 HUNGARY 4-7 IRELAND 2-3 ITALY 4-6 LATVIA 5-8 LITHUANIA 5-8 LUXEMBOURG 2-3 NETHERLANDS 2-3 NORWAY 5-8 POLAND 4-6 PORTUGAL 4-6 ROMANIA 6-8 SLOVAKIA 4-6 SLOVENIA 4-6 SPAIN 4-5 SWEDEN 4-7 SWITZERLAND 4-7 USA (ECONOMY) 10-16 USA (EXPRESS) 3-6 Items under 2kg sent outside the UK are usually sent via Royal mail and times can vary between 5 to 14 working days. Heelys Shoes are sent via courier delivery to Belgium, Ireland,France,Germany,Netherlands and Luxembourg, so only usually take 2-3 working days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT is included in the price shown under the product. For Non European Union Countries the Tax is taken off at the checkout , so in actual fact ,you will pay less than the amount shown under the product.

Credit Card Security All credit card numbers are encrypted when the order is placed using 128 bit encryption, via a secure server and provides the Golden padlock symbol, so you can be confident your card details are safe. When you pay Via PROTX (who are a payment service provider - http://www.protx.com ) they take your payment on our behalf , so we do not have any of your cards details on file, so we are unable to make any further debits from your card if, for instance you wanted to add an item onto your order. You would need to contact us again with your card details or place a seperate order. We accept payment by PAYPAL, SWITCH, SOLO, MASTERCARD, VISA, AND VISA ELECTRON and MAESTRO.

Guarantee All clothing / equipment are guaranteed against manufacturers defects for a period of 90 days from date of purchase, subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered.All skates are guaranteed against manufacturers defects for a period of 90 days from date of purchase( this does not include wheels and bearings or other ware and tear parts such as sole plates), subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered Sticks, Shafts, Blades Due to the nature of the sport, these items are not guaranteed and can last minutes, weeks or months. An unbreakable stick, shaft and blade would not be allowed within the rules of the various sports. Skateboarding Equipment. Skateboard decks and Trucks are not guaranteed due to the extreme nature of the sport. Skate wheels, bearings and aggressive frames are wear and tear items, and as such are not guaranteed.

Reaching Us If you need to reach us, please email us on [prolineskates@yahoo.co.uk], alternatively, you can call on 029 20499688 or write to us at Proline Skates, Unit A4, Southpoint, Foreshore Road, Cardiff, CF10 4SP, United Kingdom

Privacy Policy Proline Skates does not store your card details or disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy EXCHANGES IF AFTER YOU HAVE PURCHASED SKATES, YOU FIND THEY DO NOT FIT, PROVIDED THEY ARE UN-USED WE WILL EXCHANGE THEM FOR AN ALTERNATIVE SIZE, OR REFUND YOU ,SHOULD YOU SO WISH (You just have to cover any postage costs incurred).PROVIDED ITEMS ARE RETUNED IN THEIR ORIGINAL PACKAGING AND AS NEW CONDITION , WE ALLOW UP TO 2 MONTHS FOR YOU TO RETURN THE ITEM FOR A REFUND. POSTAGE COSTS ARE NON REFUNDABLE. IF YOU NEED A DIFFERENT SIZE PLEASE POST THE SKATES BACK TO US ( 1ST CLASS POST IS THE CHEAPEST METHOD, BUT TAKE OUT INSURANCE AGAINST LOSS), ALTERNATIVLY USE SIGNED FOR, OR SPECIAL DELIVERY FOR MAXIMUM SPEED AND SECURITY. PLEASE WRAP THE ORIGINAL BOX UP IN SOME SORT OF PAPER OR PLASTIC OR BOX , AS WE NEED TO RECIEVE THEM BACK IN SALEABLE CONDITION. . TO SPEED THINGS UP, INCLUDE A CHEQUE FOR £4.95 (non subsidised postage rate) FOR THE POSTAGE OF THE ALTERNATIVE SIZE BACK TO YOU. PLEASE REMEMBER TO INCLUDE OUR RETURNS FORM. FAILURE TO DO EITHER OF THESE WILL DELAY THE REPLACEMENT PAIRS RETURN TO YOU.. Download Returns Form RETURNS FOR REFUNDS Should you wish to return an item(s) for a refund , providing you paid for postage, we will refund the full value of the item. If you recieved free postage ,there will be a return to stock administration charge of £4.95 duducted from the refund. This applies to all orders over £75 inc VAT (£65.22 excluding VAT) only. This does NOT apply to items being exchanged for alternative items of the same value or more, as you will just have to pay the postage to send the alternative item. We endeavor to supply only the highest quality product and believe you will be delighted with your product from prolineskates.com. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible. If you return the product in its original condition including tags & packaging, we will refund you , (excluding postage charges), or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods.We can arrange for an item to be collected and an alternative delivered at the same time (mainland UK only), there is a charge for this service depending on your postcode. If you return an item to us which is faulty, which you did not order, or for any other reason which is our fault, we will also pay you the cost of the return postage via Royal mail Recorded Delivery.(RM Special Delivery is not included).Please contact us before you send any faulty item back, as sometimes, all we will require is a photo of the problem.We will then advise you what course of action to take. . If there is a mistake , please contact us first and we will let you know how you should send the item to us. You can return your order in its original condition, to the address below, within 60 days of the date on which you receive it. You will be responsible for the item or items until they reach us. Download Returns Form