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Choose your Shipping Method and Enter any price match details
DELIVERY CHARGESDelivery charges are based on weight , but as a rough guide ,an average pair of skates sent on Economy Courier Delivery Starts at just £3.99 plus vat for mainland UK (Excludes IV , PA & KW Postcodes). Faster services are available at extra cost. The entire range of Postal services and prices for your order, can be found in the drop down menu just below the section where you fill in your name and address. you can choose the postage you'd like to pay before you enter any credit card details. 2-3 Working Day delivery to mainland UK will be £5.09 plus vat on an average pair of skates. (On in stock items, where the order is placed by 2.30pm) Other items may be more or less dependant on weight. To calclate charges , add the items to the cart , then proceed to the checkout , enter your details and select from a choice of postage rates.FREE DELIVERY ON ORDERS OVER £130 DOES NOT APPLY TO INTERNATIONAL ORDERS, OR OFFSHORE ISLANDS OR NORTHERN IRELAND ADDRESSES. * Orders over £130 for MAINLAND UK addresses are sent free of charge (see Postcodes lower down this page)..Orders under £130 are charged according to the items weight and sent the least expensive but safe way, we can .For NORTHERN IRELAND, please select Northern Ireland from the countries list (rather than UK ), as have their own shipping bands , seperate from the rest of the UK Mainland.For THE CHANNEL ISLANDS (including the Isle of Man) please select them from the countries list , as they have their own shipping bands , seperate from the rest of the UK Mainland.NO VAT is charged on Channel Islands orders if you select them as your destination. If we have the item you have ordered in stock then delivery should take no more than the period you selected for your delivery .Items out of stock may take 2-5 working days, provided they are in stock with our suppliers. If they are unobtainable we will let you know via email, of the time you can expect to wait, should you wish to cancel the order, we will do so. If there is a specific date you need the item by , please write "required by " and the date in the special delivery instructions box at the checkout. We will do our best to get it there asap. Parcels are delivered by DHL Express Parcel Couriers - someone must sign for the order or your parcel will taken back to your local depot. If you are out at the time of delivery,the driver will usually leave a card and call the following day . If your out again the driver will leave a card asking you to contact them to arrange an alternative delivery time.Parcels can arrive any time upto about 5.30pm, but usually arrive before 3pm.(Should you require AM delivery an additional charge will be made). For International orders Items under 2kg are normally sent via Royal Mail. We reserve the right to change the shipping method to a faster service than that chosen.Prolineskates will not be able to refund postage costs unless we have made a mistake on your order.*Large Parcels over 2 kilos such as skates or Backpacks, sent to the Following postcodes will incur an additional delivery surcharge D (£10)ZE (£20 SURCHARGE)INTERNATIONAL ORDERS PLEASE NOTE WE CAN ONLY DELIVER TO THE BILLING ADDRESS OF THE CARD USED TO PAY FOR THE ORDER.For Non European Union Countries the Tax is taken off at the checkout , so in actual fact ,you will pay less than the amount shown under the product. As every shipments cost is dependant on the weight of the items, costs vary .Please add your items to the cart and proceed to the checkout where it will tell you the cost of shipping your order, before you enter any payment details.
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Returns Policy
EXCHANGESIF AFTER YOU HAVE PURCHASED SKATES, YOU FIND THEY DO NOT FIT, PROVIDED THEY ARE UN-USED WE WILL EXCHANGE THEM FOR AN ALTERNATIVE SIZE, OR REFUND YOU ,SHOULD YOU SO WISH (You just have to cover any postage costs incurred).PROVIDED ITEMS ARE RETUNED IN THEIR ORIGINAL (AS NEW) CONDITION , WE ALLOW UP TO 2 MONTHS FOR YOU TO RETURN THE ITEM FOR A REFUND.POSTAGE COSTS ARE NON REFUNDABLE.IF YOU NEED A DIFFERENT SIZE PLEASE POST THE SKATES BACK TO US ( 1ST CLASS POST IS THE CHEAPEST METHOD, BUT TAKE OUT INSURANCE AGAINST LOSS), ALTERNATIVLY USE SIGNED FOR, OR SPECIAL DELIVERY FOR MAXIMUM SPEED AND SECURITY. PLEASE WRAP THE ORIGINAL BOX UP IN SOME SORT OF PAPER OR PLASTIC OR BOX , AS WE NEED TO RECIEVE THEM BACK IN SALEABLE CONDITION.. TO SPEED THINGS UP, INCLUDE A CHEQUE FOR £6.95 (non subsidised postage rate) FOR THE POSTAGE OF THE ALTERNATIVE SIZE BACK TO YOU. PLEASE REMEMBER TO INCLUDE OUR RETURNS FORM. FAILURE TO DO EITHER OF THESE WILL DELAY THE REPLACEMENT PAIRS RETURN TO YOU..
Download Returns FormRETURNS FOR REFUNDS Should you wish to return an item(s) for a refund , providing you paid for postage, we will refund the full value of the item. If you recieved free postage ,there will be a return to stock administration charge of £5.99 duducted from the refund. This applies to all orders over £129.95 inc VAT (£110.58 excluding VAT) only. This does NOT apply to items being exchanged for alternative items of the same value or more, as you will just have to pay the postage to send the alternative item.We endeavor to supply only the highest quality product and believe you will be delighted with your product from prolineskates.com. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible. If you return the product in its original condition including tags & packaging, we will refund you , (excluding postage charges), or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods.We can arrange for an item to be collected and an alternative delivered at the same time (mainland UK only), there is a charge for this service depending on your postcode. If you return an item to us which is faulty, which you did not order, or for any other reason which is our fault, we will also pay you the cost of the return postage via Royal mail Recorded Delivery.(RM Special Delivery is not included).Please contact us before you send any faulty item back, as sometimes, all we will require is a photo of the problem.We will then advise you what course of action to take. . If there is a mistake , please contact us first and we will let you know how you should send the item to us. You can return your order in its original condition, to the address below, within 60 days of the date on which you receive it. You will be responsible for the item or items until they reach us.
Download Returns Form
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Roller Skates
We Supply a full range of quad roller skates for both sexes. Although roller skates were once sidelined by roller blades they are now as popular as ever and with good reason. A number of accessories for roller skates are also available including our amazing light up wheels. To see our full range of roller skates, please click the link below.
Ice Skates
All of our ice skates are sharpened prior to delivery to ensure they give optimum performance. Our ice skates range includes figure and recreational ice skates from some of the most reputable brands. Replacement runners, blade guards and other ice skating accessories are also available including the new T blade system which has lighter and more robust blades that will make your ice skates more agile than ever before. For more information on ice skates, please follow the link below.
Roller Blades
In addition to our recreational roller blades, we also stock a range of hockey roller blades that are designed with durability in mind. As with our roller skates and ice skates, all of our roller blades are covered by our price match policy. If you see roller blades cheaper from any other retailer, let us know and we will either match or beat their price. Please click the link below for more information on our roller blade range.
Inline Skates
For the more advanced user, we supply aggressive inline skates for extreme performance and tricks. These inline skates are provided with the highest quality Abec bearings for a fast and smooth ride. We also have a unique skate generator that will help you choose fully customised inline skates to your exact specification. With the generator you can individually select boot size, frames, wheels and bearings to create inline skates that are perfect for you. Any quote given for inline skates is guaranteed to be cheaper than the price of the parts if bought separately. For more information on aggressive inline skates, please follow the link below.
Heelys Shoes
Heelys Shoes are the latest fashion accessory for your feet, Heelys Shoes are shoes that roll! Heelys Shoes feature a single stealth wheel housed in the heel allowing the wearer to glide effortlessly along, as well as walk, run and transition to a roll at any moment. Use your Heelys Shoes to roll into situations, or you can remove the wheel and your Heelys Shoes transform into a pair of fashionable street shoes!
